WHY WE PURSUE REPEAT CLIENTS

Here is a list of reasons why we pursue repeat clients:

• After working with a client, I already have banked footage, logos, and graphics already tailored and set aside to be used for future projects.

• The client and I become familiar with each other and how the process works

• It saves a lot of administrative time and effort when working with repeat clients. Agreeing on the pricing structure is so much easier. It takes fewer emails and phone calls to plan a second or third project compared to the first.

• We are sometimes able to shoot more than one video at once, which saves the client time and money.

• It takes time to develop working relationships and to learn about a business or a person. Working with someone I have already worked with is so much easier, more efficient, and more comfortable. They trust me and I trust them because we have already been through every step of the process together and I know they were satisfied enough to go through it with me again.

EXAMPLES OF REPEAT CLIENTS

Here are some of the clients who have hired us multiple times over the years:

1. The YMCA of Greensboro

2. Robinhood Integrative Health

3. Mount Jubilee Ministries

4. BallroomU

5. Datamatics

6. Island School of Dance

7. New Life Family Outreach

8. 360 Policing

9. The Small Things Blog (Kate Bryan)

RETAINER AGREEMENTS

We have even started offering retainer agreements as a way to encourage these working relationships. This allows clients to get discounted rates of 5% off for semi-annual projects, 10% off for quarterly projects, or 15% off for monthly projects.